Frequently Asked Questions

Click a topic below for answer

Skin not improving
Skin not improving yet?

When treating acne, dedication and patience are key. While some members see results right away, it takes some time and patience for most of us to start seeing results.

We can't judge how a person is responding to an acne treatment until at least 6 weeks have passed of regular daily use (although most see improvement by weeks 3 or 4). The treatment needs time to work and get all the acne out deep in your skin. It is an ongoing process with gradual improvement (and some setbacks) until the tendency to break out has passed. Note that this improvement period varies greatly.

Worsening breakouts (aka purging)

If you’ve just started a new formula and you feel like you’re seeing more breakouts, don't worry—this can be normal, and we're here to help.

SMACNE works partly by unclogging pores, but this can mean an adjustment period for the skin, when you can see an “initial breakouts” or “purging.” The pores are getting cleared out, and the skin cells are sloughing off like they should, but this can lead to these temporary breakouts.

This may happen in about 20-25% of people. You might see anything from small, superficial bumps to deep, inflamed pimples. It usually happens 1-2 weeks after starting, and it can last up to 3-4 weeks, but not to worry: once your skin adjusts, you should start seeing improvement! As this can take time, patience is key.

How to cancel
Skin not improving yet?

The product is backed by decades of science and works when used properly, but it takes some time and patience for it to work its magic. Below is a chart of what improvements to expect when using the kit. When treating acne, consistent use is key and making sure to use it twice a day, morning and night, can make or break the treatment.

Weeks 1-3

Typically your skin needs an adjustment period to get used to any new acne treatment, which usually lasts about 3 weeks. If you experience redness, irritation or itchiness, you can use less treatment and slowly increase over the course of 3 weeks and it should go away.
You may only have minor improvements or have cycles of clearer skin, followed by breakouts as the treatment brings out any existing impurities and acne that was deep in the skin.

Weeks 3-6

Most people will begin to see remarkable improvement at around the 3-4 week mark, although for some people it can take as long as 6 weeks, and it should continue to improve. So don’t give up! The product is based on research backed by decades of science and works when used properly!

Weeks 6-8 and beyond

At around the 6-8 week mark most people should be completely clear or well on their way to becoming clear. Any redness left over from old acne should continue to fade over time and ongoing treatment is only needed as maintenance for clear skin.

You can cancel/delay your subscription by simply starting a live chat on our site or emailing us at Make sure to include the full name and email that was used to make the purchase.

How to Delay/View/Adjust Shipping Schedule

Simply start a live chat on our site or email us at . Make sure to include the full name and email that was used to make the purchase.

How to Change your Membership to Severe/Original or 30 Day/60 Day

Simply starting a live chat on our site or emailing us at . Make sure to include the full name and email that was used to make the purchase along with a request to change kits and we will have that changed for you for your next shipment.

Account Does Not Exist Error

If you are trying to log into your account and getting a account does not exist error, please create a new account using the same email you originally signed up with and it should link it with your existing account.

Return Policy

SMACNE does not accept or process returns as we do not resell products.
We do not accept any returned bottles, cleansers or moisturizers in exchange for a refund.
If you do not wish to receive a shipment please contact our support team or manually adjust your next shipping date at least 1-2 full business days before your next shipment is scheduled to process.

Once a shipment has processed (meaning it has been billed and entered our queue to be shipped) it cannot be cancelled.

Your next shipping date is always available by logging into your account and clicking manage subscriptions.